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Reduce image size or switch off the thumbnails view mode, You are trying to scan an image exceeding 100 MB. Check your computer and application, reduce the resolution or scan area as needed, and then scan again.Scanning images of this size puts a considerable load on the computer, and some applications may be unable to load the image. Exit running applications, check that there is sufficient free space on the hard disk, then scan again.

Exit the ScanGear (scanner driver) in use.The scanner is not available while in use by another application or user. Delete unnecessary files on the hard disk and scan again.There is not enough free disk space to complete the scan. Your application may not properly comply with TWAIN.There may be interference with other drivers delete unnecessary drivers.Take the following measures.Ĭlick Control Panel > System and Security > Administrative Tools, and then double-click Services to check if WIA ( Windows Image Acquisition) is running or in started state. Take the following measures.Īn internal error has occurred. The memory required to start ScanGear (scanner driver) cannot be obtained exit other applications.Ī required file is missing or corrupted, or settings are incorrect.ĭelete ScanGear (scanner driver), then reinstall ScanGear (scanner driver) from the Setup CD-ROM or our website.Wait for the device operation to finish, then scan.Scanner is in use or an error has occurred. If the same error message still appears, service is required.įor support and service options, sign into (or create) your Canon Account from the link below. Restart the computer, then reconnect your scanner. Refer to "Deleting the Unnecessary ScanGear (Scanner Driver)" for your model from Home of the Online Manual for how to delete ScanGear (scanner driver). Make sure that your scanner and the computer are connected correctly.ĭelete ScanGear (scanner driver), then reinstall ScanGear (scanner driver) from the Setup CD-ROM or our website.Turn off scanner and follow instructions in User's Guide. If an error message for ScanGear (scanner driver) appears, check the error code or error message, and then follow the corresponding solution.